Shipping & Delivery

Every Oureja planner is printed to order. Nothing sits in a warehouse waiting: your book is manufactured and bound after you buy it, then shipped directly to you. This page explains exactly how long that takes and what to expect.

Where we ship

We currently ship to addresses within the United States only, including Alaska, Hawaii and Puerto Rico. We do not ship internationally at this time. If you are outside the United States and would like to order, please contact us and we will let you know when international shipping becomes available.

Shipping cost

Standard shipping is free on every order delivered within the United States. There is no minimum purchase and no handling fee. The price you see at checkout is the total you pay.

How long delivery takes

Total delivery time has two parts: production time and transit time.

• Production: 3 to 5 business days. This is the time to print, bind and quality-check your planner. It cannot be expedited, because each book is manufactured individually.
• Transit: approximately 3 to 6 business days for standard ground delivery to most United States addresses.

Total: approximately 6 to 11 business days from the day you order to the day your planner arrives.

Business days are Monday through Friday and exclude weekends and public holidays. Production begins the business day after your order is placed. As an example, an order placed on a Monday enters production on Tuesday and typically finishes printing between Thursday and the following Monday, then enters transit.

Alaska, Hawaii and Puerto Rico

Deliveries to Alaska, Hawaii and Puerto Rico take noticeably longer in transit and can require 14 days or more after production is complete. Please allow extra time when ordering to these destinations.

Order processing and cut-off

Orders are reviewed and released to production within 1 business day of payment confirmation. Orders placed on a weekend or a public holiday are processed on the next business day. We may hold an order briefly if a payment or address needs verification, and we will email you if that happens.

Tracking your order

You will receive two emails: an order confirmation immediately after purchase, and a shipping confirmation containing a tracking link once your planner leaves the print facility. Tracking information can take up to 24 hours to become active on the carrier’s website after you receive the email.

If you have not received a shipping confirmation within 7 business days of ordering, please contact us and we will check on it.

Carriers

Orders are shipped through established parcel carriers, which may include USPS, UPS or FedEx. The carrier is selected based on your destination and the shipping method available for your address. We are not able to guarantee a specific carrier for a given order.

Delivery address accuracy

Please check your shipping address carefully before completing checkout. We are not able to change an address once a book has entered production or shipped.

• Incomplete or incorrect addresses are the most common cause of delayed and undelivered parcels.
• Some shipping methods cannot deliver to PO Boxes. If your address is a PO Box and delivery fails, we will contact you for an alternative address.
• We are unable to ship to APO, FPO and DPO military addresses at this time.

If a parcel is returned to us because the address was incorrect or undeliverable, we will contact you. You may choose a reshipment to a corrected address, for which a reprint or reshipment cost may apply, or a refund of the item price excluding the original outbound shipping cost.

Delays outside our control

Estimated delivery dates are estimates, not guarantees. Delivery can be delayed by weather events, carrier network backlogs, public holidays, peak seasonal volume, or incorrect address details. We monitor orders that fall outside their expected window and will keep you informed if yours is affected.

Lost parcels

If tracking shows no movement for 7 consecutive business days, or if tracking shows delivered but you have not received your parcel, contact us within 14 days of the last tracking update. We will open an investigation with the carrier. Carriers typically require 5 to 10 business days to complete a trace. If a parcel is confirmed lost, we will reprint and reship your planner at no cost to you, or issue a full refund if you prefer.

Damaged in transit

Inspect your planner when it arrives. If the book or its packaging arrived damaged, contact us within 14 days of delivery with your order number and clear photographs of the damage and the outer packaging. We will send a replacement at no cost. Please keep the original packaging until the claim is resolved, as the carrier may require it.

Split shipments

If you order more than one planner, your books may be produced and dispatched separately and arrive on different days. Each shipment has its own tracking number. You are never charged more than once for shipping.

Taxes and duties

All prices are shown and charged in US dollars. Any applicable sales tax is calculated and displayed at checkout before you pay. Because we ship domestically only, there are no customs duties or import fees on your order.

Questions

If anything about your delivery is unclear, contact us at contact@ouredja.com or call +1 (859) 210-9982, Monday to Saturday, 9:00 AM to 5:00 PM Eastern Time. We reply to every message within one business day.