Refund & Returns Policy

Cancel any time before printing starts. Anything damaged, defective or incorrect is replaced free.

We want you to be happy with your planner. This policy explains when you can cancel, what happens if something arrives wrong, and how refunds are processed. It applies to all orders placed on ouredja.com.

Print-to-order, and what that means for returns

Every Oureja planner is manufactured individually after you order it. Nothing is pre-printed and there is no stock to restock, so a returned book cannot be resold. For that reason we do not accept change-of-mind returns once a planner has entered production. In exchange, we back every book with a straightforward replacement promise: if your planner arrives damaged, defective or incorrect, we replace it at no cost to you.

Cancelling an order

You may cancel your order for a full refund at any time before it enters production, which is generally within 24 hours of ordering. To cancel, email us immediately with your order number.

  • If production has not started, we cancel the order and refund you in full, including any tax charged.
  • If your book has already entered production, we can no longer cancel it, because the printing has begun. The replacement terms below still apply if anything is wrong with the finished book.

Damaged, defective or incorrect items

Contact us within 14 days of delivery if your planner arrives with any of the following:

  • Physical damage to the cover, spine or pages
  • A printing defect such as missing, blank, duplicated, misaligned or illegible pages
  • A binding fault, including loose or detached pages
  • The wrong cover style, or a product you did not order

We will replace the item at no cost. You do not pay for the replacement, and you do not pay return shipping.

How to make a claim

  1. Email contact@ouredja.com within 14 days of delivery.
  2. Include your order number and the email address used at checkout.
  3. Attach clear photographs showing the problem, plus a photo of the outer packaging if the damage occurred in transit.
  4. We review every claim within one business day and confirm the resolution by email.

Please do not ship anything back to us before contacting us. Returns sent without prior authorisation cannot be processed, and in most damage cases we do not need the original book returned at all.

Replacements

Approved replacements are sent to the original shipping address unless you tell us otherwise. A replacement is a newly printed book, so it follows the normal production and transit schedule described on our Shipping & Delivery page. We prioritise replacement orders wherever we can.

Refunds instead of a replacement

If you would prefer a refund rather than a replacement for a damaged, defective or incorrect item, tell us when you make your claim and we will refund you in full instead.

How refunds are issued

  • Refunds are issued to the original payment method. We cannot refund to a different card or account.
  • We process approved refunds within 3 to 5 business days of approval.
  • Your bank or card issuer may take a further 5 to 10 business days to post the refund to your statement. This part is outside our control.
  • We email you a confirmation when the refund is issued.

Lost parcels

If your order does not arrive, it is covered. See the lost parcel section of our Shipping & Delivery page for how we investigate with the carrier and reprint or refund your order.

What is not covered

The following are not eligible for a refund or replacement:

  • Change of mind after production has begun
  • Damage caused after delivery, including normal wear, water damage, writing, tearing or annotation
  • Claims made more than 14 days after delivery, except where required by law
  • Dissatisfaction with the planner’s content or layout where the book matches the description and images shown on this site
  • Orders refused at delivery or returned because of a customer address error, except as described in our shipping policy

Non-refundable charges

Because standard United States shipping is free, there is no shipping charge to refund. Where a reshipment cost applied because of an address error supplied by the customer, that cost is not refundable.

Your statutory rights

Nothing in this policy limits your rights under applicable United States federal or state consumer protection law. If a product is faulty or not as described, you retain every remedy the law provides, regardless of the timeframes stated above.

Contact us

Oureja LLC
271 W. Short St Ste 410 2900
Lexington, KY 40507, United States

Email: contact@ouredja.com
Phone and WhatsApp: +1 (859) 210-9982
Hours: Monday to Saturday, 9:00 AM to 5:00 PM Eastern Time

We answer every message within one business day.

Last updated: August 30, 2026