Frequently Asked Questions

Shipping and delivery

How long will my planner take to arrive?

About 6 to 11 business days in total. Each planner is printed to order, so there are two stages: 3 to 5 business days to print and bind your book, then roughly 3 to 6 business days in transit. Business days are Monday to Friday and exclude public holidays.

Why is there a production time?

Nothing is pre-printed. Your planner is manufactured individually after you order, which is what lets us offer three cover styles without holding stock. Production cannot be sped up, because the book has to be physically printed and bound.

How much is shipping?

Standard shipping is free on every order within the United States. There is no minimum order and no handling fee.

Do you ship internationally?

Not at this time. We currently ship to United States addresses only, including Alaska, Hawaii and Puerto Rico. Deliveries to Alaska, Hawaii and Puerto Rico take longer in transit and can require 14 days or more after production.

Will I get tracking?

Yes. You will receive an order confirmation right away, and a separate shipping confirmation with a tracking link once your planner leaves the print facility. Tracking can take up to 24 hours to activate on the carrier’s site.

Can I ship to a PO Box?

Some shipping methods cannot deliver to PO Boxes. If delivery to a PO Box fails, we will contact you for an alternative address. We cannot ship to APO, FPO or DPO military addresses at this time.

My tracking has not moved. What should I do?

If tracking shows no movement for 7 consecutive business days, contact us and we will open an investigation with the carrier. If a parcel is confirmed lost, we reprint and reship at no cost, or refund you in full.

The planner

How many pages is it?

Over 450 pages, covering budget and payments, guest list and RSVPs, seating charts, vendor comparisons, a month-by-month timeline, the day-of schedule, decor and details, honeymoon and thank-you notes.

Do the three covers change what is inside?

No. Minimalist, Classic & Elegant and Boho all contain the identical interior. Choose purely on the look you love.

Can I write in it with any pen?

Yes. The interior uses heavy uncoated stock that takes ballpoint, gel and pencil cleanly, with minimal show-through. Very wet fountain pens and heavy markers may show through, as they would in any paper planner.

Does it lay flat?

Yes. The binding is designed to open flat on a table so two people can work over the same page.

Is there a digital version?

This planner is the printed edition. Our sister store, Oureja Planner, sells the digital edition separately.

Is it suitable if my wedding is soon?

Yes. The timeline works whether you are twelve months out or two. Allow for the delivery window above when ordering close to your date.

Will the colours match the photos exactly?

Very closely, but small variation is normal. Screens are backlit and calibrated differently, and printing on uncoated paper shifts colour slightly. Minor differences in trim and binding alignment are characteristics of print-on-demand manufacturing rather than defects.

Ordering and payment

What payment methods do you accept?

All major credit and debit cards, through a secure encrypted checkout. Card details go directly to our PCI-DSS certified payment processor and are never stored on our servers.

Do I need an account?

No. You can check out as a guest. Creating an account simply lets you view your order history.

Are there any hidden fees or subscriptions?

None. The price at checkout is the total you pay. There are no subscriptions, recurring charges or membership fees.

Can I change or cancel my order?

You can cancel for a full refund any time before your order enters production, generally within 24 hours. Once printing has begun the order cannot be cancelled or altered. Email us immediately with your order number if you need to cancel.

Can I change my shipping address after ordering?

Only before the order enters production. Please check your address carefully at checkout, as we cannot reroute a parcel once it has shipped.

Returns and problems

What if it arrives damaged or misprinted?

We will replace it at no cost. Contact us within 14 days of delivery with your order number and photos of the problem. You do not pay for the replacement and you do not pay return shipping.

Can I return it if I change my mind?

Because every planner is printed to order and cannot be resold, we do not accept change-of-mind returns once production has begun. Anything damaged, defective or incorrect is always replaced or refunded.

How long do refunds take?

We process approved refunds within 3 to 5 business days to your original payment method. Your bank may take a further 5 to 10 business days to post it to your statement.

How do I contact you?

Email contact@ouredja.com or call +1 (859) 210-9982, Monday to Saturday, 9:00 AM to 5:00 PM Eastern Time. We reply to every message within one business day.